Buyer Policies

Customer Protection Policies

We offer 100% Customer Protection Policy to our Buyers. Our Brand of trust clearly defines our values, promising the best online shopping experience to our customers.

1. Genuine Products

• Merchant guarantees to sell only genuine products to customers through deshimall.in
• Manufacturer’s or Seller’s warranty (wherever applicable)
• Brand new products (except Refurbished & Unboxed Gadgets)

2. Secure Payments

• Customers’ Personal Data is kept Confidential
• All Online Transactions are secured by SSL (Secure Socket Layer)

3. Easy Returns, Replacements & Refunds

• Return/Replacement request for any Order should be submitted within 7 days of receiving the product.
• Refund/Replacement will be initiated only upon receiving of the product
• Replacement will depend upon the availability of the product
• In case the product was damaged while in your possession, Deshimall will not be under any liability to process the refund/replacement
• Damaged/ Missing/ Empty Packages need to be returned within 3 days of receiving the product
• Order Replacement can be done in following cases:
  -Wrong Size/ Color/ Style/ Quantity
  -Missing Parts/ Accessories
  -Defective/ Damaged (if not under Manufacturer’s Warranty*)
  -Not as per description
• Return Package should have the original Price tag and Packaging slip
• Few products are Non-Returnable. Please refer to the product page for further reference
• For Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre.
  For more queries, please refer to Return, Replacement & Refund policies